FAQ’S

Do you ship internationally?

Souphina – Tecidos Gourmet ships all over the world!  If you have any questions at all, please do not hesitate to contact us to: [email protected]

I’m trying to place an order but my country isn’t on the list.

Please send us an email to [email protected] and we'll add your country right away.

 

What forms of payment do you accept?
Customers are welcome to pay with Visa, Mastercard, American Express, Discover or Paypal all through PayPal. If you prefer you can also make payment by bank transfer. After finalizing your order, an email will be sent to you with the necessary information.

Are prices inclusive of VAT? Yes, all prices shown are inclusive of VAT.

How long will it take to receive my order?

Souphina undertakes to dispatch all orders within 24 hours, after the confirmation of your payment. International deliveries can take between 1 to 2 weeks depending on your location.

Shipping Rates?

You can choose send by registered mail or economy mail.

Registered mail is more expensive, but it is faster and safer (you can track your order). Sending regular mail is slower and not as secure. Souphina – Tecidos Gourmet is not responsible for the loss of orders sent by regular mail.

The shipping cost depends on the weight, please see here the shipping rates.

Can I visit your shop?

For now, we do not have a physical space ready to welcome our guests, but who knows if it will not be the next step ...

Are your colors accurate in photos?

We do everything we can to represent the colors of our fabrics as close as possible to what actually are. Each fabric is photographed in natural light to give the best colour representation possible. We do not use photoshop or software that manipulates the colors. However, if you have any questions, we are happy to clarify.